Refund and Cancellation Policy

Rise and Thrive Global is entitled to charge fees for services provided to students undertaking a course of study. These charges are generally for items such as course materials or textbooks, student services and training and assessment services.

Giving Notice of Enrolment Cancellation

A student who wishes to cancel their enrolment must give notice in writing via email. Rise and Thrive Global training team members who are approached with initial notice of cancellation are to ensure the student understands their rights with regard to the refunding of course fees. The student is also to be advised of other options such as suspending the enrolment and re-commencing in another scheduled training program.

Refunds

Under normal circumstances, refunds are not given; however, the below dictates the special grounds and identifies the circumstances in which a refund will be granted, as well as the refunded amount, where applicable.

Full Refund of Fees

A full refund of fees paid, including the enrolment charge, will be granted in the event of the following:

• Rise and Thrive Global cancels a course
• An error is made at the time of enrolment e.g. if a student is enrolled in a unit/module previously completed
• Rise and Thrive Global is unable to fulfil the requirements of the learning arrangement

Refund of Fees on Withdrawal Within a Specified Time Frame

• A student who gives notice to cancel their enrolment before the course commencement date will incur a non-refundable cancellation fee of AUD$ 350.
• A student who gives notice to cancel their enrolment within 30 days from the commencement of the Coaching Programme will be entitled to a full refund of the enrolment fee, less the non-refundable cancellation fee of AUD$ 750.
• Discretion may be exercised by Rise and Thrive Global if the student can demonstrate that an extenuating or significant personal circumstance led to their withdrawal, for example, if you are unable to start a program due to circumstances out of your control (determined on a case-by-case basis by our administration).
• This cancellation fee may be avoided if you opt for a service credit instead of a refund.

To claim a refund, credit or for further information, please send an email to support@riseandthrive.com.au

Illness Policy

For Rise and Thrive Global to provide you with the minimum required training hours for certification, it is important that you are present for all the course online sessions and webinars. If you have an emergency or become ill and are not able to attend a coaching session, please contact your trainer immediately or send us an email at support@riseandthrive.com.au. You will be expected to complete the session materials, review the session recording, and complete a coaching session outside the live session to make up for the missed session.

If you need to miss more than 10% of the required curriculum hours you will have the option to work with the instructor to cover the missed material at your own expense or join/register for another cohort. If you miss more than 3 hours of mentor coaching, you will need to arrange and pay for individual mentor coaching sessions to complete the required 10 hours of mentor coaching to satisfy the International Coaching Federation certification requirements.

Please send us an email if you have any concerns about your ability to attend your training sessions: support@riseandthrive.com.au